GLPal
Support
We're a small team and we're happy to help. Most questions are answered below — and you can always email us directly.
Need a hand? Email us and we'll get back to you, usually within 1–2 business days.
brandon@myglpal.comFrequently asked questions
How do I log a dose, side effect, food, or weight?
From the Home or Track tab, tap the type of entry you want to add, fill in the details, and save. Your entries appear in your Recent Activity and in each section.
How do I edit or delete something I logged?
Tap any entry in your Recent Activity (or in the Food Journal) to open it. From there you can change the details and save, or use "Delete entry" to remove it.
Why can I only see my last 30 days?
The free version keeps your most recent 30 days of history. Upgrading to Premium unlocks your full history plus progress charts and doctor-ready summaries.
How do I upgrade to Premium?
Open the app, go to the upgrade screen (or Settings), and choose a monthly or annual plan. Payment is handled securely through your Apple ID.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions, select GLPal, and cancel. Your Premium features stay active until the end of the period you've paid for.
I already paid — how do I restore my purchase?
In GLPal, go to Settings and tap Restore purchases. Make sure you're signed in with the same Apple ID you used to subscribe.
My reminders aren't showing up.
Reminders are on-device notifications. Make sure you've allowed notifications for GLPal in Settings → Notifications → GLPal, and that the reminder is turned on in the app.
How do I export or delete my data?
In the app, go to Settings. You can export a copy of all your data, or permanently delete your account and everything in it. Deletion is immediate and can't be undone.
Is GLPal medical advice?
No. GLPal is a personal tracking tool and does not provide medical advice, diagnosis, or treatment. Always talk to your doctor or pharmacist about your medication and health decisions.